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This paper aims to examine the strategy, selection and perception of facility management (FM) services and the effect it may have on perceived building quality.

Data was collected through a survey distributed to board members of cooperatives for newly constructed buildings in Sweden. Responses from 394 cooperative boards were included in the data set and analysed. The difference in cooperative choice of FM strategy and satisfaction with FM services was examined with non-parametrical Kruskal–Wallis tests and the effect of FM strategy and satisfaction with FM services on perceived building quality was examined with a one-way analysis of variance (ANOVA) test.

The results suggest information asymmetry and indicate urgent need for an objective accreditation system for FM services, which will inform and assist housing owners in the FM selection process. The study validates the hypothesis that facilities management strategies applied by housing cooperatives have a significant effect on perception of building quality.

The findings will assist developers, facility and property managers to understand the needs and services valued by the housing cooperative. The findings highlight the information asymmetry, restricted techniques and weak signalling methods among FM services, and advocates promoting an objective accreditation system for FM services.

The study contributes to the discussion on the concept of building quality and the results presented provide a better understanding of facilities management strategy on perception of building quality.

The purpose of this paper is to present defects reported by cooperative owners, and to determine the relationship between building characteristics, developer’s/contractor’s company size and defect type.

The analysis is based on defects reported by board members of cooperatives in Sweden through a survey questionnaire. The 1,563 questionnaires were posted by regular mail to the boards of cooperatives for buildings. The current research presents results from analysis of responses from 394 regular residential projects constructed between 2006 and 2013. The responses represent owners’ experience from a total 1,107 buildings.

Findings presented in this study indicate that building quality might be one of the factors contributing to the energy gap. The analysis indicates that the most severe problems reported by cooperatives are issues related to building envelope, particularly shortcomings in the function of windows, issues related to the function of the balcony and cracks in the facade and leakage caused by rain water. The results show that the building quality differs depending on developers’ size, measured by number of employees. The authors have also found a significant relationship between reported defects and location expressed by size of the city/municipality.

The discussion on newly constructed residential buildings has been dominated by the perspective of professionals (inspectors) and contractors (or developers) rather than of the owners/users themselves. This study presents findings from the owners’ perspective, thus contributing the owners’ viewpoint to the debate on building quality.

The aims of this paper is to investigate the overall satisfaction of occupants of green and conventional residential buildings and their perception of indoor environment quality (IEQ) and to study factors that may cause occupants’ dissatisfaction.

Data were collected through a survey sent to occupants of comparable green and conventional multi-family buildings. The difference in responses between occupants of green and conventional buildings was analysed using Mann–Whitney (rank sum) test. The ordered logistic models were applied to the data to test whether the overall satisfaction changes depending on the level of acceptance of indoor environment quality and whether the building environmental profile and the apartment tenure affect occupant satisfaction.

The results show that both categories of occupants are very satisfied with their apartments and that there is no statistically significant difference between the stated overall satisfaction of occupants living in green and conventional buildings, although a difference was found in the acceptance level for thermal and sound quality. The research highlights the importance of occupant feedback, user-friendly technical installations and the ability to control indoor environment. This knowledge is important for designers, engineers and developers alike in enabling them to improve dwelling quality and minimize post-occupancy problems.

It was not possible to include physical measurements of IEQ parameters; the analysis is based only on occupants’ responses, which may carry a certain subjectivity.

The paper contributes to the understanding of IEQ from occupant perspective and to knowledge on green building performance.

Despite awareness of climate change for over 3 decades, per capita energy and water consumption increase and environmental impacts grow. The built environment contributes around 40% of total global greenhouse gas (GHG) emissions; action is vital. Whilst building code standards have increased, rating tools and technology to reduce energy and water consumption are developed; environmental impact grows because of human behaviour. In the tertiary education sector, student accommodation constitutes a large part of the property portfolio, contributing significant amounts of GHG emissions and environmental impact. Property Managers can educate and install systems and technologies to improve behaviour if they understand it.

This exploratory study used a questionnaire survey to explore how student's worldviews vary and the possible limitations to behaviour in respect of climate change. In total, 71 responses from international university students living in residential accommodation on campuses in Stockholm were analysed.

The results show different perceptions about the environment and actions that are needed, and this leads to different behaviours. Limited knowledge and inability to relate environmental consequences to one's own actions, effective communication and risk averse behaviour, are critical in mitigating climate change. A deeper understanding of participants worldviews and the different resulting behaviours was achieved.

This pilot study involved a small number of participants and future studies should expand participant numbers, including those with more varied backgrounds, education levels and age groups.

If property managers gain a deeper understanding the different behaviours of their residents, they can develop effective strategies to facilitate action that will lower the environment impact and GHG emissions of student accommodation.

The knowledge gained about environmental attitudes and human behaviour can help property and facility managers, policy makers and regulators to develop more effective strategies to deliver improved sustainability outcomes.

The purpose of this paper is to investigate the commercial aspect of “green” building construction and whether increased investment costs are profitable taking the reduction in operating costs into account. The investment viability is approached by comparing investment in conventional and “green” residential building, particularly passive houses, using real construction and post‐occupancy conditions.

The key data were obtained by surveys and personal interviews. The first survey was directed to the companies which had experience of building low‐energy housing and the second survey to housing companies that actively manage operation of low‐energy houses.

Findings indicate that low‐energy buildings are considered an interesting and sound business opportunity, and investment analysis indicates that low‐energy houses (particularly passive houses) can be more attractive investments than conventional residential buildings. The long‐term strategy of building low‐energy buildings can give competitive advantages. The government initiative and the construction regulations are found to be necessary in eliminating the initial barrier to energy‐efficient projects and achieving long‐term environmental goals.

This paper provides insights into the investment decisions and contributes to the understanding of the construction, operation and profitability of energy‐efficient residential buildings.

Urban population growth has increased housing density, which has expanded the construction of low-cost low-rise residential in urban areas. Good building performance and effective low-cost low-rise residential quality lead to higher user satisfaction and improve building sustainability. This study aims to focus on the factors influencing the sustainability of low-cost low-rise residential in the West Malaysia urban area to assess resident satisfaction.

A mixed-mode approach with both qualitative and quantitative were used in this study. Semi-structured interviews were conducted with 12 stakeholders to identify the common factors influencing sustainability in low-cost low-rise residential. Subsequently, questionnaire surveys were formed and distributed among building users to determine the satisfaction level with low-cost low-rise residential building performance.

The finding demonstrates that accessibility is the key factor to achieving sustainability of low-cost low-rise residential. The finding also related to the factor that influences both stakeholders and building user satisfaction levels. This study also identifies key areas that require attention to improve user satisfaction with building sustainability and building performance of low-cost low-rise residential.

This study aims to determine stakeholder and building user satisfaction levels in relation to the sustainable building factor. A few indicators have been set up to identify the factors that most influence the sustainability and environment of low-cost low-rise residential buildings. Each subchapter has a few recommendations to improve the performance of low-cost low-rise residential. Each of the factors mentioned is related to social, economic and environmental sustainability. In addition, the study discovered a strong connection between low-cost low-rise residential performance and user satisfaction.